Hate that. Whenever they called in, automatically they will think that you are obliged to help them or serve them whatever they demand. Excuse me, I am not your slave. Go grab one on the street if you want to have one, MORON. But I am still ok, not that bad. Due to picking Cantonese calls do not encounter "3k" people much. I am more to dealing with Hongky. Idle is the fun but sometime it does not go what you expected. Especially the Hong Kong airport staff Mr E and Ms K. Dialling in frequently and asked the same questions over and over again despite I had told her or him that it has to be done at the airport itself by calling the Business Support Unit. And they keep on calling and said, as usual "Hello, I am calling from Hong Kong airport, I am Kxxx. Can you help me to check a log?"(in Cantonese). But nowadays, i will just stop them when they said calling from hongkong airport by saying " Give me the log". Save my energy.
Besides that, they love to disseminate wrong information to passenger. Like a call just now. I kept on telling the pax that we cant do anything, you have to ask the airport to call the BSU themself because i cant do any thing due to the check in counter had closed and i cant do outbound calls. And she kept on telling me to transfer her call. Spoke to the airport staff and told them that they have to call the BSU, and that staff told the pax WE can't do anything. G.O.S.H. Screeching up while trying to explain the samething again and again because the staff kept on givingthe wrong information to the passenger.
Nothing much can do, as they think we owe them. Yelling at us, while they are freaking demanding. The most adorable one is the 3Ks. Defined as Kiasi, Kiasu and kiamsiap people. Due to flight cancellation, they will call in and see what alternatives they had. Once you said " Welcome to Jetstar, Desmond/Damon speaking, How can I help?" They will said " Desmond izit? Why you cancel my flight? You should ask my permission before cancelling my flight!" Idiot. Should I call you and said " Hi, I am calling from jetstar, Can i cancel your flight?" S.T.U.P.I.D.
Worst of all as my Rub Rub said, they like to lost their PNR and asked us to change her flight or resent iti. They will never mention what they want at the beginning. They will just said, i lost my PNR can you help me with that. Once you are done, they will said i would like to double check whether i have checked in baggage anot.
IS SO DISTURBING!!!
Phew, finish ranting , felt a sudden relief. hahaha.
P/s: The office is damn freaking cold
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